Our team is still waiting on next steps from Apple on resolution of the ongoing AppleCare incident. Our team is on stand by until we receive further instructions. We are expect additional information this afternoon.
We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
Posted Apr 02, 2025 - 13:54 EDT
Update
Our team is still waiting on next steps from Apple on resolution of the ongoing AppleCare incident. Our team is on stand by until we receive further instructions.
We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
Posted Apr 02, 2025 - 10:12 EDT
Update
This incident is still active. Our teams are currently waiting on a response back from Apple on next steps.
We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
Posted Apr 01, 2025 - 17:06 EDT
Update
We have identified an issue related to specific certificates. Our team has reached out to AppleCare for assistance in resolving this matter. This incident will remain ongoing until we receive additional information from Apple regarding the next steps.
We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
Posted Apr 01, 2025 - 15:37 EDT
Update
Our team is currently still working to resolve the identified issue. More updates will follow.
Posted Apr 01, 2025 - 15:25 EDT
Identified
Our team has identified the issue and is now working towards a resolution. More updates to follow.
Posted Apr 01, 2025 - 15:04 EDT
Update
We are continuing to investigate the issue. More updates to follow.
Posted Apr 01, 2025 - 14:55 EDT
Investigating
We have report of Applecare failing when invoicing for Canadian Client. Our Incident Management Team has been engaged to investigate the issue. More updates will follow.
Posted Apr 01, 2025 - 14:39 EDT
This incident affects: Partner Integrations (Warranty).