iQmetrix

All Systems Operational

About This Site

Welcome to the home of iQmetrix system performance. Here, you’ll find real-time and historical data on the iQmetrix system’s status. If there are any interruptions in service or if there is maintenance scheduled for this system, information will be posted on this page.

Have questions or concerns beyond the information provided on this page? Please reach out to the iQmetrix Support team at support@iqmetrix.com.

Uptime over the past 90 days. View historical uptime.
RQ Operational
90 days ago
99.95 % uptime
Today
General RQ Operational
90 days ago
99.88 % uptime
Today
Logins Operational
90 days ago
99.87 % uptime
Today
Transactions Operational
90 days ago
100.0 % uptime
Today
Carrier Integration Operational
90 days ago
100.0 % uptime
Today
Integrated Payments Operational
90 days ago
100.0 % uptime
Today
RQmobile Operational
90 days ago
99.99 % uptime
Today
General Rqmobile Operational
90 days ago
100.0 % uptime
Today
Logins Operational
90 days ago
100.0 % uptime
Today
Transactions Operational
90 days ago
100.0 % uptime
Today
Carrier Integration Operational
90 days ago
99.99 % uptime
Today
Integrated Payments Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Business Intelligence (BI) Operational
90 days ago
100.0 % uptime
Today
Data Connect Operational
90 days ago
100.0 % uptime
Today
Database Replication Operational
90 days ago
100.0 % uptime
Today
RQ Reporting ? Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.99 % uptime
Today
Integrated Payments Operational
90 days ago
99.95 % uptime
Today
Bill Pay Operational
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
Terminal Service Operational
90 days ago
100.0 % uptime
Today
Pay Online Operational
90 days ago
100.0 % uptime
Today
Integrated Payments Operational
90 days ago
100.0 % uptime
Today
MSP (iQ) Operational
90 days ago
100.0 % uptime
Today
First Data Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
Carrier Integration Operational
90 days ago
100.0 % uptime
Today
General Carrier Integration Operational
90 days ago
100.0 % uptime
Today
Rogers Carrier Integration Operational
90 days ago
100.0 % uptime
Today
US Cellular Carrier Integration Operational
90 days ago
100.0 % uptime
Today
Verizon Carrier Integration Operational
90 days ago
100.0 % uptime
Today
Tbaytel Carrier Integration Operational
90 days ago
100.0 % uptime
Today
Telus/Koodo Carrier Integration Operational
90 days ago
100.0 % uptime
Today
Bell/Virgin Carrier Integration Operational
90 days ago
100.0 % uptime
Today
Lucky Carrier Integration Operational
90 days ago
100.0 % uptime
Today
Shaw Carrier Integration Operational
90 days ago
100.0 % uptime
Today
Freedom Carrier Integration Operational
90 days ago
100.0 % uptime
Today
VivaTracker Operational
90 days ago
99.99 % uptime
Today
VT Reporting Operational
90 days ago
100.0 % uptime
Today
POS Entry Operational
90 days ago
100.0 % uptime
Today
Website Log-in Operational
90 days ago
99.99 % uptime
Today
Tracker Operational
90 days ago
100.0 % uptime
Today
Partner Integrations Operational
90 days ago
99.84 % uptime
Today
General Partner Integration Operational
90 days ago
100.0 % uptime
Today
VMI Operational
90 days ago
100.0 % uptime
Today
Warranty Operational
90 days ago
99.37 % uptime
Today
Trade-In Operational
90 days ago
100.0 % uptime
Today
myRQ Operational
90 days ago
100.0 % uptime
Today
eCommerce Operational
90 days ago
100.0 % uptime
Today
Hub ? Operational
90 days ago
100.0 % uptime
Today
Verizon BOPIS Operational
90 days ago
100.0 % uptime
Today
Endless Aisle Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 18, 2025

No incidents reported today.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
RQ Login Issue
Resolved - The incident related to Logins has been Resolved. Please exit and re-launch the application. If you are still experiencing issues, please reach out to our Support Team.
Apr 14, 16:19 EDT
Update - Our Incident Management team has confirmed that this may be impacting Logins and Reporting. We are actively investigating the incident. More Updates to follow.
Apr 14, 16:15 EDT
Investigating - We are currently receiving reports of Login issues with RQ. Our Incident Management Team has been engaged and is currently investigating the issue. More updates to follow.
Apr 14, 16:11 EDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025
Payment Partial Disruption - Unable to Initialize after 'Declined' Response
Resolved - The issue involving Payment Processing has now been resolved.

F5 added 2 new IPs to one of the regions iQmetrix uses, today they had maintenance in the region and they moved to using the new IPs.
Given that we had not allowlisted them our PCI environment started rejecting the calls with a 403 error message causing the issue.

All systems have returned to normal. If you are still experiencing issues, please reach out and engage our Support Team.
Apr 8, 19:14 EDT
Update - Our team is continuing to investigate and gather data related to the ongoing incident. Mitigation steps so far have had limited success. More updates will follow.
Apr 8, 18:16 EDT
Update - Our team is continuing to investigate and gather data related to the ongoing incident. Mitigation steps so far have had limited success. More updates will follow.
Apr 8, 16:46 EDT
Update - Our team is currently implementing mitigation procedures and continuing to investigate the source of the issue. More updates to follow.
Apr 8, 16:01 EDT
Investigating - We have reports from some client of payments throwing a 'Declined' response and then failing device initialization after. Our Incident Management Team has been engaged and is currently investigating. More updates to follow.
Apr 8, 15:45 EDT
Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

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