Services have returned to normal operating levels and we have been given the All Clear.
Posted Nov 24, 2023 - 18:55 EST
Monitoring
Systems have returned to operational. We are going to continue to monitor before issuing an 'All Clear'. Update will follow.
Posted Nov 24, 2023 - 16:20 EST
Update
Some clients may still be experiencing login and slowness within RQ. Our team is currently working on an additional implementation to restore full performance for those impacted. More updates will follow.
Posted Nov 24, 2023 - 16:02 EST
Update
Some users should be seeing some improvement and performance starting to return to normal. We are continuing to work on a full resolution.
Posted Nov 24, 2023 - 15:30 EST
Update
Our team is still engaged in resolution. The possible cause has been identified and our team is actively implementing a fix to alleviate degraded service with the impacted areas. Updates will follow with additional information as it becomes available.
Posted Nov 24, 2023 - 15:26 EST
Identified
Our team has identified a possible fix for the RQ slowness/login issues and are currently implementing it. We will provide additional updates soon.
Posted Nov 24, 2023 - 15:04 EST
Investigating
We are currently investigating this issue.
Posted Nov 24, 2023 - 14:57 EST
Identified
We are currently experiencing degraded performance issues with RQ Logins and Integration for some Clients.. Our team is currently working to restore normal performance levels and will provide another update soon.
Posted Nov 24, 2023 - 14:56 EST
This incident affected: RQ (Logins, Carrier Integration).