At 5:49PM EST services have returned to normal operating levels and we have been given the All Clear. If you continue to encounter issues, please reach out to support@iqmetrix.com.
Posted Jan 18, 2024 - 17:52 EST
Monitoring
Services continue to improve but there still appears to be some minor latency issues. Once we have full confirmation those have resolved, we will communicate an all clear.
Thank you,
Posted Jan 18, 2024 - 17:31 EST
Identified
Attempts to mitigate the issue have shown improvement, but some intermittent issues persist. Our development team is actively monitoring for further improvements. We will provide an all clear once available.
Thank you for your patience.
Posted Jan 18, 2024 - 16:36 EST
Investigating
We are currently experiencing a Service Disruption that is impacting multiple services. Clients may experience issues with Payments, Hub logins and RQ services. Our team is currently engaged in resolving the issue. We will provide additional updates soon.
Posted Jan 18, 2024 - 15:59 EST
This incident affected: Payments (Integrated Payments), RQ (General RQ), and Hub.