Update - This incident is still active. Our teams are currently waiting on a response back from Apple on next steps.
We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
Apr 01, 2025 - 17:06 EDT
Update - We have identified an issue related to specific certificates. Our team has reached out to AppleCare for assistance in resolving this matter. This incident will remain ongoing until we receive additional information from Apple regarding the next steps.
We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
Apr 01, 2025 - 15:37 EDT
Update - Our team is currently still working to resolve the identified issue. More updates will follow.
Apr 01, 2025 - 15:25 EDT
Identified - Our team has identified the issue and is now working towards a resolution. More updates to follow.
Apr 01, 2025 - 15:04 EDT
Update - We are continuing to investigate the issue. More updates to follow.
Apr 01, 2025 - 14:55 EDT
Investigating - We have report of Applecare failing when invoicing for Canadian Client. Our Incident Management Team has been engaged to investigate the issue. More updates will follow.
Apr 01, 2025 - 14:39 EDT
Welcome to the home of iQmetrix system performance. Here, you’ll find real-time and historical data on the iQmetrix system’s status. If there are any interruptions in service or if there is maintenance scheduled for this system, information will be posted on this page.
Have questions or concerns beyond the information provided on this page? Please reach out to the iQmetrix Support team at support@iqmetrix.com.
RQ
Operational
90 days ago
99.95
% uptime
Today
General RQ
Operational
90 days ago
99.88
% uptime
Today
Logins
Operational
90 days ago
99.88
% uptime
Today
Transactions
Operational
90 days ago
100.0
% uptime
Today
Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
Integrated Payments
Operational
90 days ago
100.0
% uptime
Today
RQmobile
Operational
90 days ago
99.99
% uptime
Today
General Rqmobile
Operational
90 days ago
100.0
% uptime
Today
Logins
Operational
90 days ago
100.0
% uptime
Today
Transactions
Operational
90 days ago
100.0
% uptime
Today
Carrier Integration
Operational
90 days ago
99.99
% uptime
Today
Integrated Payments
Operational
90 days ago
100.0
% uptime
Today
Reporting
Operational
90 days ago
100.0
% uptime
Today
Business Intelligence (BI)
Operational
90 days ago
100.0
% uptime
Today
Data Connect
Operational
90 days ago
100.0
% uptime
Today
Database Replication
Operational
90 days ago
100.0
% uptime
Today
RQ Reporting
?
Operational
90 days ago
100.0
% uptime
Today
Payments
Operational
90 days ago
100.0
% uptime
Today
Integrated Payments
Operational
90 days ago
100.0
% uptime
Today
Bill Pay
Operational
90 days ago
100.0
% uptime
Today
Online Payments
Operational
90 days ago
100.0
% uptime
Today
Terminal Service
Operational
90 days ago
100.0
% uptime
Today
Pay Online
Operational
90 days ago
100.0
% uptime
Today
Integrated Payments
Operational
90 days ago
100.0
% uptime
Today
MSP (iQ)
Operational
90 days ago
100.0
% uptime
Today
First Data
Operational
90 days ago
100.0
% uptime
Today
Global
Operational
90 days ago
100.0
% uptime
Today
Elavon
Operational
90 days ago
100.0
% uptime
Today
Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
General Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
Rogers Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
US Cellular Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
Verizon Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
Tbaytel Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
Telus/Koodo Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
Bell/Virgin Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
Lucky Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
Shaw Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
Freedom Carrier Integration
Operational
90 days ago
100.0
% uptime
Today
VivaTracker
Operational
90 days ago
99.99
% uptime
Today
VT Reporting
Operational
90 days ago
100.0
% uptime
Today
POS Entry
Operational
90 days ago
100.0
% uptime
Today
Website Log-in
Operational
90 days ago
99.99
% uptime
Today
Tracker
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Partial Outage
90 days ago
99.94
% uptime
Today
General Partner Integration
Operational
90 days ago
100.0
% uptime
Today
VMI
Operational
90 days ago
100.0
% uptime
Today
Warranty
Partial Outage
90 days ago
99.79
% uptime
Today
Trade-In
Operational
90 days ago
100.0
% uptime
Today
myRQ
Operational
90 days ago
100.0
% uptime
Today
eCommerce
Operational
90 days ago
100.0
% uptime
Today
Hub
?
Operational
90 days ago
100.0
% uptime
Today
Verizon BOPIS
Operational
90 days ago
100.0
% uptime
Today
Endless Aisle
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This issue is now resolved and our internal teams have given the all clear. All systems have returned to normal. If you are still having issues please reach out and engage our Support Team.
Mar 26, 13:24 EDT
Monitoring -
Mitigation procedures were implemented and we are seeing increased system health. We are currently moving this incident to a monitoring state. More updates will follow.
Mar 26, 13:05 EDT
Update -
Our Incident Management team is currently performing mitigation procedures to resolve the issue. We are still investigating and identifying the root cause. More updates to follow.
Mar 26, 12:50 EDT
Investigating -
RQ is currently experiencing a Service Disruption. Clients are reporting issues with login/authentication as well as other services being impacted. Our Incident Management team has been engaged and is actively investigating the issue. More updates to follow.
Mar 26, 12:40 EDT